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Arlington Heights Metra Station ticket agent complaint

(3 posts)

  1. RChicago
    Member

    The ticket agent (Dorine) at the Arlinton Heights Metra Station was rude, unhelpful, and angry for no reason. There were delays and I could not hear the announcement. When I politely asked what was said I was treated as if I were a bother or annoyance. When I asked why I was being treated this way, she got angry and told me that I was giving her attitude.

    Another passenger standing nearby was nice enough to answer my question, and as I walked away stunned at the whole encounter... other passengers standing nearby and witness to the events, said "She is always terrible" and "She is always that way"(meaning this ticket agent, Dorine).

    As a loyal, weekday commuter (monthly pass at $116/MONTH) I am appalled at the way I was treated and apparently not the only one who has had such an experience.

    Posted 1 year ago #

  2. Admin
    Key Master

    RChicago, I totally sympathize with your situation. Commuters pay a good deal of money for those monthly tickets and there should be a standard level of decency and respect. I have to say most ticket agents are kind and friendly people, but occasionally there will be some Metra workers who just seem to have woken up on the wrong side of the bed.

    I'm wondering, is there anything we could do to make their jobs better?

    One thing I've considered is that they probably hate being asked to repeat announcements (even though their job is in customer service). I've often wished there was a more effective announcement system with clearer audio, easier to understand explanations, and clear and accurate expectations for time delays so that Metra riders aren't as confused or left in the dark when changes do occur.

    Obviously Metra could solve the problem by installing detailed, easy-to-read signs with up to date information, but that's for them to implement, not us. For our part, I've thought about setting up Twitter accounts that can help spread the word when changes in service do occur. Sort of like a riders helping riders communicate method.

    Do you think this would help? Feel free to contribute any other ideas ...

    Posted 1 year ago #

  3. lil6er
    Member

    I've seen many mean conductors as well.
    One during the holidays pushed a guy off the train while he was at least halfway on the train.
    My husband also got yelled at because he happened to get on the wrong train. (those little tv screens above you on the way in are so "clear" as you know)
    So he didn't have cash on him, although he had his monthly pass to prove he was just mistaken. Thank god someone nice to him paid.

    This morning the train was on the OTHER side of the track, 2 mins early, and didn't wait for about 30 people to try to switch over.

    the metra is ghetto, I'm back to taking the CTA.
    I'm sorry for all you far suburb people who have no choice.

    Posted 1 year ago #

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