This is what I wrote to their so called "email", which i'm sure they never check.
I've also seen a conductor push someone off the train.
They also don't have a forum, ghetto website, horrible communication, take the CTA.
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Metra,
I was on the track on time in Oak Park, and the train arrived on a different track. It was 2 minutes early.
About 30 people tried to scramble to the other track, and the metra train left them!!
What is your excuse for this?
I was told I could not get my money back because I didn't have a one way ticket.
I am a dedicated Metra rider, but unfortunately not anymore. Why should I have to pay for a monthly metra ticket that doesn't really do it's job, (picking up people), and on top of that pay for a CTA card that works as back up because of the metra's mistakes!?
You have lack of communication and appreciation for the people who actually pay you so you can even have conductors to check tickets.
It's sad that you can't even keep up with the CTA which is up with their technology and their manners of the conductors, who have the decency to wait for their riders.
Someone had to even make their own metra twitter page for updates, before you could even get to it.
Pathetic.